What makes great salespeople great?

Quote from Mikebrunel.com

  What makes great sales people great? The common misconceptions about salespeople can be tough to get over because they are so ingrained in our culture. It helps to see what successful salespeople actually look like. Most of the great salespeople aren’t all that slick on the surface, but they are great at discovering and solving problems. What makes them different?

I think there are 11 traits that make a successful salesperson here a 7 from my book. 

Beliefs, Traits, and Habits of the Best Salespeople: 

Desire. The desire to be successful is the number one feature of excellent salespeople. Folks with a strong drive to succeed usually have built upon a history of success.

They may have been good at sports, or bringing up a family.

They know what it means to care deeply about the goal and really go for it.

Desire leads them to find out everything they can about their product and their competitor’s product. In fact, their knowledge is one of their strongest assets.

Motivated salespeople will compete against themselves, not others. They strive to beat their own last target, cultivate additional clients, and achieve business.

2. Self Belief. Effective business people have a very strong self-belief. When they experience rejection, they understand that it is situational. A single loss does little or damage to their core self-esteem.

Instead of getting down on themselves, people with high self-esteem draw on all their knowledge and past mistakes to correct their course and move on.

Anyone in sales can achieve strong self-belief by developing a passion about their product or service. If you can turn your passion for your business into a core belief, you can sell your product to anyone. That is a sales mindset guarantee.

3. Persistence. Persistent folks do not give up easily, if ever. They see problems not as dead ends, but surmountable obstacles. How many rejections can you weather?

Numbers coming out of the Dartnell Corp. in the United States show that a sale in today’s market often goes through only after the tenth “No.” You read that right. The tenth “No.” We are up against a tough economic environment, and unless we are persistent and believe in what we sell, we will give up after about the third time someone tells us “No.”

Learn when to back off and not overplay the persistence card, but do not ever roll over and give up. In this brave new world where the power is increasingly in the hands of the buyer, we have to create marketing and sales strategies to overcome our reluctance to try one more time.

4. Purpose. Many great salespeople find greater purpose in their work than simply completing the job at hand. They might want to help their clients, fellow workers, and teammates build a great business environment to work in, or they may find value in training others by passing on their knowledge to employees.

Motivations can be as basic as feeding the family, affording that extra vacation, or getting the kids through college.

To folks invested in these kinds of outcomes, money and success are by-products of the efforts they make.

This is an important distinction, for finding meaning in your work will keep you balanced in your business. Work cannot be your sole purpose.

We hear too many stories about business people burning out by dedicating themselves solely to their businesses, day in and day out. In the long run, this approach provides diminishing returns. Remember why you are working so hard.

5. Goal Orientation. The best salespeople are people who set real, attainable goals, weekly, monthly, and annually. They measure everything they do, and believe strongly in revisiting and setting new goals all the time, not just once a year

A goal might be as simple as beating the business turnover from last year, or building some training and sales goals in the company for the next six months. Many people I work with struggle with goal setting. I advocate aligning your goals with the problems you are trying to solve.

6. Accountability.  Great salespeople do not participate in what we call “the chicken run.” The “chicken run” happens when the salesperson disappears from the buyer’s sight as soon as the deal is sealed.

Successful salespeople never seal the deal and then fail to follow up with service.

If the product does not work, they are not too “chicken” to go back and make it right. If things do not work out well for the client, they know they need to jump back in there and help the client realize his or her expectations.

These folks always work it out and fix the problems that come up.

7. Willingness to Learn. Strong salespeople seek help and guidance from people they admire and trust.

They may work with a coach, confide in a colleague, or consult a manager. They need someone they can feel comfortable with so they can talk through their fears and doubts.

Take The Sales Mindset Challenge here and discover how you rate with your sales mindset you might be surprised. Its a simple list of questions that rate your beliefs and traits. Have fun.

Good Selling.

P. S. Are You Utilizing The Most Profitable, Up-To-Date AND Proven Sales Lessons To Grow Your Business Right Now, In Today’s Market? 

Changing your Sales Mindset coming soon.

7 Day Challenge- Changing your Sales Mindset Mike Brunel

Three Important Hoops to Put in Play When You Hire Your Next Salesperson

If you’ve read my last few posts. you’ll see that I’ve been discussing the mistakes business owners make ( I have made every one of them- no kidding!) when it comes to getting the right salesperson on your team. I want to give you as much value as I can, so here are three important hoops (as I call them) that you might want to think about when it comes to employing new salespeople.

Structure Not Gut

 Hoop 1- Company Culture Fit Company Culture– While we believe that fitting in with the company culture is important, as demonstrated in the graph on our FREE report, it makes up only 10%. Don’t get too caught up in making sure this is a major part of the recruiting process. Create a good job description. This is a critical factor in hiring good salespeople. When you advertise for a salesperson what do you ask? How do you define the role? What are you looking for? What is the remuneration? *Chet Holmes, one of my early mentors, always did this exercise when advertising for super salespeople. Write down three initiatives that you would love to hire someone to do in your business. Three only. Next to each one, do this: What would it mean to your business? How would it change your business? Now list what you could afford to pay such people if they really performed. Do the exercise. This forms the foundation of good a job description. Hoop 2- Structuring an interview – History of Success. Once you get the CV’s for the position, look for a history of success. Somewhere that you can see a challenge; a life experience that they overcame. Structuring an interview- A structured interview process makes up 30% or a third of the process (FREE report). That’s a lot. In your structured interview, you should have some questions to ask, after reading the CV. Here are a few to start with. How do you function as a team? How do you feel about operating in a team environment? Do you like working on your own outside of that team? Can you tell me about a time when you were asked to do a project on your own? What was it? These questions might just get the process moving. Challenge the candidate– You are hiring salespeople to do a specific job. Human beings inherently will do anything to avoid pain.  However, in the business of selling, rejection is part of what selling really is, and it can be painful. If everyone got 100% of the business every time they presented a product, the salesperson would be out of business. If you are hiring a salesperson to sell your product and prospecting is part of that, would you not at least ask them “What happens when you get a ‘ No!’ – How do you react?” Ask them this, and see what happens: “ You know what, I’m not convinced that you are the right person for this job.” Observe their reaction. Do they just sit there? Or do they do something that indicates to you they might do the same with a client? Hoop 3- Assessment Tools This also makes up 30% of the job evaluation- We personally take a lot of guidance from these types of assessments and we go into more detail here: Download my FREE report We used to call these the B.S. detector. We carried these assessments out in my company specifically for the roles we were looking for, in salary and performance-based positions. Our salespeople had to work alone. We had salespeople sprinkled all over the world; usually unmanaged, working in an unstructured environment. We had to be really clear on what we were looking for. That’s where traits/ behaviours come into play.  We knew we had to hire for the task, not just the attitude. In my next post, I explain what I look for in a salesperson, and how I came to that. Download my FREE report to learn more, or email me… mike@mikebrunel.com   Mike Brunel started mikebrunel.com after being a successful entrepreneur and founder of NRS Media.  He co-founded NRS Media in Wellington, New Zealand, expanded it into a global powerhouse in media sales and training, and was eventually responsible for opening offices in London, Atlanta, Toronto, Sydney, Capetown, and Bogota. His products and services are now sold in 23 countries and in 11 languages generating $350 million annually in sales for his clients. Mike sold the company in 2015 and now spends his time following his passions which include rugby, travel. His promise: “I can find thousands of dollars in your business within minutes – GUARANTEED”  TRY ME!

A Library card is all your need

Sometimes we need a little motivation to get us going; here is a great story about seeking your own motivation.

It was a cold winter’s morning in Austin, Texas when I was dragged along to a keynote speech done by Og Manadio, the famous author of the book “The Greatest Salesman in the World.”

I did not know much about Og but going by the packed audience he must have been famous. Over the next hour I was spellbound, every word he uttered felt like he was talking to me directly as if he knew all my secrets, and all around me people were in tears, he just had this great ability to touch everyone in the audience with his words.  I was so moved and began, for the first time in my life, to understand the meaning of purpose.

In the library

I was reminded about this great speech Og gave so many years ago because today I am in the library, looking after my daughter and her two friends who have asked me to take them there to do a project, they are everywhere in the library searching for information, articles, and stories to assist them in their project.

Power of Reading

I was taken back in time to what Og had said during that speech all those years ago, he talked about many of his life lessons.

What he had experienced as a young man, becoming a husband, father and successful businessman to then becoming a 30-year-old bum, his successful life now drowned in alcohol.

One day he found himself leaning up against a pawn shop window deciding if that $30 in his pocket could buy that gun in the window, he could take it back to his miserable hotel room, put the gun to his head and pull the TRIGGER!

Well, it turned out that 30-year-old bum did not buy that gun and take his life, he went instead to the library.

You see in all our years of education Og reminded us, for most of us the one thing we learned at school was to read.

There is a famous quote from Charles Tremendous Jones, that goes something like this;

“You are the same person in 5 years except for two things, the people you meet, and the books you read”

Secrets to Success

Another one of Og’s gems was that when we’re growing up there was never any discussions or lessons about how to be successful, how to set goals, how to handle adversity, how to come back after a failure.

He maintained that there was one place where you could find the masters, the secrets to success, and that was the library.

The masters like W. Clement Stone, Napoleon Hill, Maxwell Maltz, and the modern author’s I know like, Anthony Robbins, Chet Holmes, Tom Hopkins and many more.

The great thing about all of these authors is that they are all sitting on the shelf, waiting for you right now, you just have to go and seek them out, and they are FREE, all you need is a library card.

 Mike Brunel started mikebrunel.com after being a successful entrepreneur and founder of NRS Media.  He co-founded NRS Media in Wellington, New Zealand, expanded it into a global powerhouse in media sales and training, and was eventually responsible for opening offices in London, Atlanta, Toronto, Sydney, Capetown, and Bogota. His products and services are now sold in 23 countries and in 11 languages generating $350 million annually in sales for his clients. Mike sold the company in 2015 and now spends his time following his passions which include rugby, travel. His promise: “I can find thousands of dollars in your business within minutes – GUARANTEED”  TRY M

If Media Companies Can Do it- Why can’t you?

 

I have sold advertising to small medium and large companies for over 30 years. I started out in sales as a stationary salesperson selling products like exercise books, pencils, notebooks and everything else to do with stationary door to door to magazine and bookshops in Sydney.

Then I went on to selling carpet services in London, door to door, or using “promotional brochures placed in letterboxes and then the following days my job was to follow these up either by door to door or visiting new customers that had called in to make an inquiry.

I learned very quickly that if I was truly going to be successful at selling I had to learn a lot more about this aspect of selling. Face to face.

When I got into direct media selling I learned that what I was selling was actually invisible.

Put another way, selling a service, not a specific product.  You see advertising is something that you cannot touch, its air, or space or a gap in a TV programme, or even an advertisement placed on a website or through word or keyword phrases for online.

What I learned from those early days selling traditional media is that learning to sell face to face but then selling my knowledge and expertise.

Building trust is one the key aspects you had to learn when “selling the invisible”, and the only way to do that was to meet your clients  “belly to belly as the famous trainer Tom Hopkins describes.

Then later in my career, I learned to sell too many.

Starting NRS Media I discovered a way to sell 12-month advertising programs that generated millions of dollars’ worth of revenue by selling expertise.

I was first introduced to this by my partner at  NRS Media Doug Gold. He was launching a brand new media company and he wanted to offer his advertisers the chance to share in the exciting launch of his media company.

He offered advertisers’ a “membership programme where they could purchase advertising time at an extremely good rate, on one condition.

A commitment of 12 months, they had to buy and commit to 12 months by automatic debit into his media company’s bank account.

It was an overnight success. In his first launch of this product, he generated well over 1 million dollars in advertising commitment before he even launched his media company.  (Around 5 million in sales in today’s money)

I was consulting media companies at the time and I was exposed to this idea. I then took it, developed a sales system around it and we have gone into generating well over 1 billion dollars in revenue for our media partners worldwide.

It is now a scripted, fully developed presentation model that sells millions of dollars’ worth of advertising every week all over the world.

The attendance rate for these seminars tops 70-80% in their heyday.

The closing rates in the room were and still are as high as 50%.

The real secret is “one to many” while we all have to have the skill to sell face to face, these days this is certainly getting harder to execute, running a FREE seminar on your media company.

Why not try and develop a process for your product. It can now be done so easily through digital. Many companies I know are doing an excellent job in getting out their information “through this one to many processes.

Have fun selling your stuff this week.

Mike Brunel started mikebrunel.com after being a successful entrepreneur and founder of NRS Media.  He co-founded NRS Media in Wellington, New Zealand, expanded it into a global powerhouse in media sales and training, and was eventually responsible for opening offices in London, Atlanta, Toronto, Sydney, Capetown, and Bogota. His products and services are now sold in 23 countries and in 11 languages generating $350 million annually in sales for his clients. Mike sold the company in 2015 and now spends his time following his passions which include rugby, travel. His promise: “I can find thousands of dollars in your business within minutes – GUARANTEED”  TRY ME

 

 

What is your Personal Operating System?

Decide your Personal Operating Procedures

In my last post, I talked about the story of Contiki, this excellent travel company born out an idea of John Anderson that provided 18-35-year-olds an avenue to see the world in the company of people their same age.

In his book “Only Two Seats Left” (link) www.onlytwoseatsleft.com John Anderson the founder lists 25 personal and business messages. These are sprinkled through the book.

I have picked out two in this post and a couple in my next post to illustrate the need for something to think about this coming year.

  1. Do not research an idea to death – often go with your gut feel.

This is one of the common mistakes many startups and people new to business make, they analyse until they are paralysed.

The truth is that they are paralysed with fear, and are afraid to “just do it” as Nike would say.

If there are ideas out there that you have wanted to try then make a promise that you will try.

  1. Specialise & be the best in the market.

You can’t be all things to everyone.  Salespeople in this new economy have to find a new way of doing business you now need a good story; you need a reason to be in your market, with your opposition, that sets you apart from that opposition.

The reality is the economy is getting cleaned out- it was badly needed, and its happening, the worst employees, the worst salespeople and the worst managers are moving on.

Salespeople have to be problems solvers for their client, not their company they represent.

Our clients know and hear a sales pitch, they defend, use tactics to say no.

What they want are ideas, ways to solve their problems, just like John, who had an idea.

 

Have fun selling your stuff.

 

Mike

PS Looking for ideas to help your sales improve, contact me for a FREE 45-minute sales session.

Mike Brunel started mikebrunel.com after being a successful entrepreneur and founder of NRS Media.  He co-founded NRS Media in Wellington, New Zealand, expanded it into a global powerhouse in media sales and training, and was eventually responsible for opening offices in London, Atlanta, Toronto, Sydney, Capetown, and Bogota. His products and services are now sold in 23 countries and in 11 languages generating $350 million annually in sales for his clients. Mike sold the company in 2015 and now spends his time following his passions which include rugby, travel. His promise: “I can find thousands of dollars in your business within minutes – GUARANTEED”  TRY ME

£25 and a Dream- Kiwis blazing the trail

£25 and a Dream

Down under the under, a term I used to tell my American clients to describe where New Zealand was in relation to Australia has had one of the best summers for several years.

It’s a chance to reflect as well on what makes this part of the world a special place.

And why I think that us Kiwis are a clever bunch of people when it comes to innovation and following our dreams.

Every year down under the under most of us get to take a few weeks away to enjoy our summer. I get to go to a family beach house I have been going to for 20 odd years.

Most of my partner’s family have been going to this part of the world much longer, probably three generations.

The beach is a five-minute walk, it’s a daily ritual with two children and of course Bruno the dog.

Part of summer holidays is reading, usually for me fiction an easy read about not much.

Kind of takes your minds off things if you can sprinkle that with the odd nonfiction it gives you some balance.

Those that have read some of my thoughts on goal setting know that I am not big on doing these in the New Year… I tend to set them at different times of the year so they overlap.

I was looking through some of my posts from years gone by and I came across this one, £25 and a Dream.

It’s important I think in this day and age when our young folk think that they are the only pioneers of entrepreneurship, that we did have trailblazers paving the way, with as much passion and determination dating back a year or two.

To the post, one of the books I read on my summer holiday was:  “Only Two Seats Left” the story about Contiki.

Its author and Contiki founder John Anderson blends his autobiography, and tales of travel into a great read its Australasia’s great untold business stories.

A story about a company that started on just £25 pounds and became a worldwide travel company.

For those that do not know about Contiki, it’s a travel company for the 18-35-year-olds.

You get to explore Europe and other parts of the world with other young people your age. Many friendships are formed that have lasted years. He says that he thinks the company is responsible for over 5000 marriages.

It had such an impact on so many young people and these are told in this great read.

There are also some great lessons we could all take note of if we are in sales,

I am going to explore a few with you with a couple of revamped posts and lessons I learned from John’s book.

Keep selling your stuff.

 

Mike

 

PS. Want to get better at sales? Try out our 7-day Challenge FREE

 

 

Mike Brunel started mikebrunel.com after being a successful entrepreneur and founder of NRS Media.  He co-founded NRS Media in Wellington, New Zealand, expanded it into a global powerhouse in media sales and training, and was eventually responsible for opening offices in London, Atlanta, Toronto, Sydney, Capetown, and Bogota. His products and services are now sold in 23 countries and in 11 languages generating $350 million annually in sales for his clients. Mike sold the company in 2015 and now spends his time following his passions which include rugby, travel. His promise: “I can find thousands of dollars in your business within minutes – GUARANTEED”  TRY ME