Lifetime Value

https://youtu.be/tpnwolQoFU0 Do you know the lifetime value of your clients? What it means to the long term survival of your business? I was visited recently by a friend who, can I say, is well into her 80s. Knowing your customer Once she and I had caught up on all...

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What are people saying about you?

https://www.youtube.com/watch?v=5VC7OHYr6oE&feature=youtu.be There is a saying that goes like this: “What people say about you is more important than what you say about yourself”. Does it have a bit to do with timing? When it comes to getting testimonials from...

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Have we lost our Verbal Skills?

https://www.youtube.com/watch?v=s1me5LG5Sv0&feature=youtu.be Here's my tip for this week, and it's to do with verbal skills. We don’t talk anymore. It’s something I’ve noticed more and more, and it’s become so bad, that the market has been conditioned to accept...

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What Are You Really Paying For?

Here's my tip for this week, and it's a story which I think you'll like… https://www.youtube.com/watch?v=b9KN_GMy1OA&feature=youtu.be   Built on performance But firstly here is some background. I owned a media sales company for many years called NRS Media. (Link)...

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