It was important to set the scene that it’s both, desire and discovery, that is important in the first part of any sale.
We talked about selling a bike and the importance of not selling a bike, but one that people might have more of an interest in.
We do that by talking about the desire, the result they want by buying that specific bike.
It’s true that figuring out the feelings and desires of any product is hard.
In this blog, we want to give you some tips so you can maybe, just maybe, learn to stop selling the features of a product and instead, sell the benefits.
Okay, now let’s get back to your person who wants to buy an electric bike.
Every retailer will tell you, that phrases like “Can I help you?” does anyone’s head in.
It’s a closed question.
Same with a salesperson out in the field. If they are not armed with a mindset to be curious or have a list of questions to ask to get the sales moving, they will fail.
The reason I say that is the structure of a sale follows a certain process.
In this case, is our prospect after a bike? Or are they after a specific bike?
Our job is to find that out.
It’s called discovery.
When I train and hire salespeople, I give them this advice.
“I give you permission to ask a client as many questions that you want to ask, to see if they are a fit for your product.”
This, however, is often not the case.
What many salespeople try and do is to convince a client how wonderful their product is.
“Let me tell you about this electric bike, it uses rechargeable batteries that can travel up to 25 to 45 km/h, low cost, energy efficient, and emission-free.“
(blah, blah, blah)…
Wrong.
What is going on here? The salesperson is telling the customer that the electric bike is so great.
And it probably is.
The salesperson is trying to argue the client into a sale with too many facts and figures.
He’s appealing to his client’s sense of reason.
We talked about this in the secrets to selling anything. Sell to the heart first, then the head.
So, what’s the secret here? Here’s how you do it. Ready?
Listen closely…
You tell your client what the bike is going to do for him or her.
Make them a promise.
The Promise.
In our next blog we are going to go more in-depth on the promise.
See you soon, promise. Mike (Promise) Brunel.
PLUS, whenever you are ready…here are four ways I can help you grow YOUR business.
My favourite thing to do is show you what’s working right now. It’s not as good as being a client, but it’s close.
2. Take advantage of a FREE 45-minute consultation
Need some sales support? Make an appointment, and let me take you through the past, present, and future template.
3. Work with me one-on-one
If you are wanting to take your product or service from face-to-face to virtual selling, then I have a product that may be able to help you. You can get started for as little as $250 a month. If you’re interested then email mike@mikebrunel.com and put ‘Virtual Selling’ in the subject line…tell me a little about your business and I’ll get you all the details.
4. Finally, grab my new digital book on ‘How to get a predictable sales system into your business without coming across as salesy’
Mike Brunel started mikebrunel.com after being a successful entrepreneur and founder of NRS Media. He co-founded NRS Media in Wellington, New Zealand, expanded it into a global powerhouse in media sales and training, and was eventually responsible for opening offices in London, Atlanta, Toronto, Sydney, Capetown, and Bogota. He has hired hundreds of salespeople around the world.
The funny thing about sales is it looks so simple when you watch the salespeople who are successful.
I remember when I first started out selling, I used to watch the veterans, the guys and girls that had been in the business for ages, they looked so relaxed and confident. I dreamed of being like them.
Why can’t I do that? I used to ask, it looks so easy.
The truth was when I started it was not easy, but I learnt over time that there really is a secret way of selling.
A lot of it is in my book but there is a secret structure that holds every sale together.
If you think about it, there are secrets everywhere, the person that can turn a piece of furniture over time into a beautiful product has a secret.
We see those how-to videos where a master craftsman will take an old clock and with patience and experience turn it back to its original look as if it’s brand new. They have a secret.
The masters know little secrets that they have learnt over time, that make the clockwork, the furniture, look amazing. Masters at work.
In sales it’s the same, it isn’t just the product, it’s the hidden structure.
It’s the way you lead your client through the product benefits and get him or her excited about your product or service.
What I want to teach here is a secret to a sale. I have adapted this structure from some of my copywriting experience and lessons I have learnt in my marketing days.
These principles apply to selling a product face-to-face or online.
Now, let’s build a sales principle or two.
Remember back in the other articles we wrote about the secret to selling, and finding out who your customer is?
I want to use some of those tips to sell a real-life product.
Let say you are selling bicycles.
Specifically, electric bikes.
First of all, you have to know exactly who you are selling to.
You are not selling to all people that ride a bike.
You are selling to people who want to ride an electric bike.
Does that mean you just yell at the top of your voice “Who wants to buy an electric bike?”
Of course not.
You have to hook the prospect with an idea to bring them to you, a magic button to activate a feeling.
You then create images in his or her mind about the desire they are after.
Here is another secret, too many salespeople get caught up in the bike and its features.
What you actually want to do is sell the benefits of the bike.
The emotional desire for your prospect to actually see themselves riding that bike, freedom of the road, easy to navigate the tough hills and relax on the flat, wind in their hair.
Going places they would love to have gone in the neighborhood, that having an electric bike will give them.
How do you create that desire?
It’s harder to sell – we will explore that in the next article coming up next week.
Until then, Happy biking.
PLUS, whenever you are ready…here are four ways I can help you grow YOUR business.
My favourite thing to do is show you what’s working right now. It’s not as good as being a client, but it’s close.
2. Take advantage of a FREE 45-minute consultation
Need some sales support? Make an appointment, and let me take you through the past, present, and future template.
3. Work with me one-on-one
If you are wanting to take your product or service from face-to-face to virtual selling, then I have a product that may be able to help you. You can get started for as little as $250 a month. If you’re interested then email mike@mikebrunel.com and put ‘Virtual Selling’ in the subject line…tell me a little about your business and I’ll get you all the details.
4. Finally, grab my new digital book on ‘How to get a predictable sales system into your business without coming across as salesy’
Mike Brunel started mikebrunel.com after being a successful entrepreneur and founder of NRS Media. He co-founded NRS Media in Wellington, New Zealand, expanded it into a global powerhouse in media sales and training, and was eventually responsible for opening offices in London, Atlanta, Toronto, Sydney, Capetown, and Bogota. He has hired hundreds of salespeople around the world.
In our last blog, we talked about being a detective. We continue that in this section, and dive into providing you with some ideas on where to look for new prospects or activate old ones.
The first clue is current clients.
If you have no clients then you might need to dive into what clients may look like in another company you own or have worked for.
Or a list you may have, or even lapsed clients, those that have used your product or service.
Where else do I look?
Another way to get clients and discover clients is twofold.
Inspecting your product or service.
The best place if you are in business is to inspect your own product you are selling. Do A SWOT analysis that can help you.
If you want to refer to one, and some of you may have this, check this out.
It is very useful and has been downloaded off my site over 400 times.
Dissecting past successes.
If you are already in business, think about the promotion that you have done in the past, and has worked?
What made your client buy?
What emotion tipped them over to your product?
One of the best (yet commonly over-looked) places to find clues about your customers is within the product or service you sell.
When you do that research, you need to be conscious of the profile of the buyer.
What do I mean by profile?
A buyer profile is simply information that either you, or the market has compiled about your customer.
This information is in your own client list, and other sources.
At the very best that profile provides age, sex, gender, income, views and beliefs if you are lucky, and income if you are really lucky.
What do you see?
With all this information at hand, can you visualise that person? Are you able to see them? Could you sum up that person?
Could they be like this?
Women
45+
Married or a partner
Mum
2 kids
Works full time
Here is a simple exercise you can do to really dig deep down to what your client looks like.
Look at all the clues that you have gathered, then on a table piece them together until you can actually see on the table your prospect.
Can you sum them up in a sentence? Is there a photo on the web that you believe is a visual representation of your customer?
Next week we go into the Secret Structure of a Sale.
PLUS, whenever you are ready…here are four ways I can help you grow YOUR business.
My favourite thing to do is show you what’s working right now. It’s not as good as being a client, but it’s close.
2. Take advantage of a FREE 45-minute consultation
Need some sales support? Make an appointment, and let me take you through the past, present, and future template.
3. Work with me one-on-one
If you are wanting to take your product or service from face-to-face to virtual selling, then I have a product that may be able to help you. You can get started for as little as $250 a month. If you’re interested then email mike@mikebrunel.com and put ‘Virtual Selling’ in the subject line…tell me a little about your business and I’ll get you all the details.
4. Finally, grab my new digital book on ‘How to get a predictable sales system into your business without coming across as salesy’
Mike Brunel started mikebrunel.com after being a successful entrepreneur and founder of NRS Media. He co-founded NRS Media in Wellington, New Zealand, expanded it into a global powerhouse in media sales and training, and was eventually responsible for opening offices in London, Atlanta, Toronto, Sydney, Capetown, and Bogota. He has hired hundreds of salespeople around the world.
In our last blog, we began thinking about who really is our client.
In this blog we will talk about being a detective.
Become a detective.
A lot of lead generation is detective work, pure and simple.
If you are reading this, you fall into two camps.
Strong sense of what your client needs and wants are. You know their every desire, you know what scares them, you know deep down what motivates them to buy.
Or you have no idea, you think you do, but you may be new, fresh to the business. Or you are looking for new clients, to add to the ones that have either left you, or no longer want your product or service.
Some of this may take some work, but what you do now will help you fine tune your offer to the right client giving you more success.
Doing that will give you a better reaction from your client that you might be getting now.
First, we want to get the basic facts.
If we got on a call, could you tell me this about your client?
Age?
Gender?
Income?
Interests?
What keep them up at night?
Why do they buy off you more than once?
Beliefs?
Feelings and desires?
Know these and it’s like putting a puzzle together, then we will see in front of us, a living breathing client that we can sell to.
Next week we discuss a simple process to do this.
See you soon, if you want help with any of this lets “TALK” If you want to speed up the process.
Jump on a call.
Here is my calendar – Click on the link and choose a time.
My favourite thing to do is show you what’s working right now. It’s not as good as being a client, but it’s close.
2. Take advantage of a FREE 45-minute consultation
Need some sales support? Make an appointment, and let me take you through the past, present, and future template.
3. Work with me one-on-one
If you are wanting to take your product or service from face-to-face to virtual selling, then I have a product that may be able to help you. You can get started for as little as $250 a month. If you’re interested then email mike@mikebrunel.com and put ‘Virtual Selling’ in the subject line…tell me a little about your business and I’ll get you all the details.
4. Finally, grab my new digital book on ‘How to get a predictable sales system into your business without coming across as salesy’
Mike Brunel started mikebrunel.com after being a successful entrepreneur and founder of NRS Media. He co-founded NRS Media in Wellington, New Zealand, expanded it into a global powerhouse in media sales and training, and was eventually responsible for opening offices in London, Atlanta, Toronto, Sydney, Capetown, and Bogota. He has hired hundreds of salespeople around the world.
In the world of who you sell a product or service to, there is no more important person.
If you can make your product more attractive, easier to buy, prove that he or she needs to buy it, then they will give you money for it.
If you do not take into account their feelings, beliefs and desires, then they will not be a buyer.
If you in any way let him / her down, and do not deliver what you say you will, then your offer, company, will end up in the bin, electronically or literally.
“The buyer that has the gold makes the rules.”
When you look at it this way, you will come to a conclusion pretty quickly that they are indeed powerful and should not ever be taken for granted.
If someone pays you for your service she has, as they say the “GOLD”.
“The buyer that has the gold makes the rules.”
If you sell face-to-face, that’s a lot easier, like the old door-to-door analogy, the client is there right in front of you.
You can pretty much know, with understanding body language and getting a “feel”, if they may be a buyer, but what if they are not?
Then what can you do?
Over the next few weeks, I’ll show you how you really can fine tune your client’s avatar or profile.
If you are not sure who you are targeting, then I can help there too.
Here are the key outcomes that you need to start thinking about.
What are your clients inner most feelings, desires, and beliefs?
Understand what particular words, phrases scare him / her.
What excites them?
See you next week.
PLUS, whenever you are ready…here are four ways I can help you grow YOUR business.
My favourite thing to do is show you what’s working right now. It’s not as good as being a client, but it’s close.
2. Take advantage of a FREE 45-minute consultation
Need some sales support? Make an appointment, and let me take you through the past, present, and future template.
3. Work with me one-on-one
If you are wanting to take your product or service from face-to-face to virtual selling, then I have a product that may be able to help you. You can get started for as little as $250 a month. If you’re interested then email mike@mikebrunel.com and put ‘Virtual Selling’ in the subject line…tell me a little about your business and I’ll get you all the details.
4. Finally, grab my new digital book on ‘How to get a predictable sales system into your business without coming across as salesy’
Mike Brunel started mikebrunel.com after being a successful entrepreneur and founder of NRS Media. He co-founded NRS Media in Wellington, New Zealand, expanded it into a global powerhouse in media sales and training, and was eventually responsible for opening offices in London, Atlanta, Toronto, Sydney, Capetown, and Bogota. He has hired hundreds of salespeople around the world.
This week we will finish off with rule #3 – Once you sell them your product or service you need to satisfy their emotional decision with reasoning.
Once your client is emotionally sold, they need to justify it in their minds.
Think about Apple computers for example.
Can you recall their TV commercials? Beautifully crafted shots of the latest MacBook Air, literally floating through the air.
There is a beauty about the way it looks, it is compelling and draws you in to the design of it.
It looks amazing and so light – like air!
That composition you see gets you to the store, or online.
Then what do you do? You check out the bits and pieces it has. Does it have this speed…I must have this feature…or that.
This information might help the sales, but it is deeper than that. It justifies the sale.
Those are the basic rules of selling.
Here is the summary.
Before you sell anything, you must understand these three rules.
1. Your client does not like the idea of being sold to. 2. People buy off you for emotional reasons not sensible reasons. 3. Once you sell them your product or service you need to satisfy their emotional decision with reasoning.
If you learn these three basic rules, you can create any sales approach with confidence.
Have a great week.
PLUS, whenever you are ready…here are four ways I can help you grow YOUR business.
My favourite thing to do is show you what’s working right now. It’s not as good as being a client, but it’s close.
2. Take advantage of a FREE 45-minute consultation
Need some sales support? Make an appointment, and let me take you through the past, present, and future template.
3. Work with me one-on-one
If you are wanting to take your product or service from face-to-face to virtual selling, then I have a product that may be able to help you. You can get started for as little as $250 a month. If you’re interested then email mike@mikebrunel.com and put ‘Virtual Selling’ in the subject line…tell me a little about your business and I’ll get you all the details.
4. Finally, grab my new digital book on ‘How to get a predictable sales system into your business without coming across as salesy’
Mike Brunel started mikebrunel.com after being a successful entrepreneur and founder of NRS Media. He co-founded NRS Media in Wellington, New Zealand, expanded it into a global powerhouse in media sales and training, and was eventually responsible for opening offices in London, Atlanta, Toronto, Sydney, Capetown, and Bogota. He has hired hundreds of salespeople around the world.
