More Than One Word Answers.

  In our blog last week we talked about keeping the client talking, and asking questions that opened up a conversation. Are you Asking Open-Ended Questions? One way to do this is to ask open-ended questions. What are open-ended questions? Definition: Open-ended...

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How to Keep your Clients Talking.

The Right Questions Over the last two weeks, the theme of my blogs has been questions. The ones we ask ourselves and the one we ask others. Many people struggle with sales because they think selling means using the tricks and techniques that slick salespeople use....

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Do Open Questions Sell? Yes or No?

How do you train your salespeople to have fun selling? People can learn to ask open-ended questions. There’s a great exercise I do with salespeople, called “What’s in my pocket?” It was taught to me by one of my best staff members—and best friends—at NRS Media,...

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The Map to An Open Mind

This week I want to share a story about a father and son and the importance of having an open mind.* The Newspaper story A man is busy working at home when his young 5-year-old child comes into his study and with the enthusiasm that children have in abundance, he asks...

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